RETURN - EXCHANGE POLICIES
Due to safety concerns and in the interests of hygiene and consumer safety, unfortunately we no longer accept returns/exchange of formula products, even if they are unopened. We are a small family business and many people has taken advantage of our return policy. We can't resell any returned formula to other parents. Our products are free from any radiation exposure and are shipped safely and kept in clean & climate-controlled facilities, all this is done to make sure the furmula stays fresh and safe.
If an unopened box is returned to us we have no way to detect any tampering, so for the safety of the babies and the families that depend on us, we can not accept returns. We appreciate your understanding.
Please note that we are only able to refund shipping charges if we sent the wrong item. We will pay the return shipping costs if the return is a result of our error.