If you received a damaged item, we're very sorry! But don't worry, the product is safe and can be used. At times the boxes can be damaged while in transit, though the product itself is safe and in perfect condition. The pouch is sealed, it is just a simple cosmetic damage.
We apologize if a mistake was made in processing your order. Please email us immediately with your order number within 3 days of receiving shipment. Please attach photos of the false item(s) you received so that we may help identify the mistake. We’ll send you (using cross-shipping) the correct product right away, including a return shipping label for the false product you have received. This option ensures the fastest turnaround for any of the replacement options listed above. If the correct item is no longer available, we’ll credit your original form of payment. Please allow 48 hours for the credit to appear on your statement. A copy of your packing slip must be sent with returns.
RETURN - EXCHANGE POLICIES
Due to safety concerns and in the interests of hygiene and consumer safety, unfortunately we no longer accept returns/exchange of formula products, even if they are unopened. We are a small family business and many people has taken advantage of our return policy. We can't resell any returned formula to other parents. Our products are free from any radiation exposure and are shipped safely and kept in clean & climate-controlled facilities, all this is done to make sure the formula stays fresh and safe.
If an unopened box is returned to us we have no way to detect any tampering, so for the safety of the babies and the families that depend on us, we can not accept returns. We appreciate your understanding.
Please note that we are only able to refund shipping charges if we sent the wrong item. We will pay the return shipping costs if the return is a result of our error.
All terms and policies are subject to change at anytime without notice.